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Help and Frequently Asked Questions |
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Which UK airports do you fly from? |
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| We offer flights from the following UK Airports - London Gatwick, London Heathrow, Luton, Stansted, Manchester, East Midlands, Birmingham, Humberside, Bristol, Exeter, Leeds Bradford, Bournemouth, Newcastle, Glasgow, Edinburgh and Belfast. Find out more about our Package & Flight Only Holidays. | |||||||||
Methods of payment |
Are my details secure online? |
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| There is a 2.25% surcharge per transaction for payments made using most major credit cards. Payments made using American Express (via contact centre only) will incur a 2.5% surcharge per transaction. Payments made using debit cards will incur a £1.00 surcharge per transaction. There is no charge for payments made by cheque. Send all cheque payments c/o the Account Department (10 days prior to your balance due date). |
Yes. Olympic Holidays is committed to protecting your privacy online. We will not share your personal information without your consent unless when required by law. Your credit card details are secure online as we use SSL (Secure Socket Layer) to encrypt your details as they are being sent back and forth across the internet. We use Streamline (NatWest) for credit card clearance and our site is secure, certified by Verisign. | ||||||||
| You can manage your booking online, this includes cancelling, paying for or amending your holiday online. Read more about what type of bookings are financially (ATOL) protected & in case you have any queries, you can contact us here. | |||||||||
Has my booking been confirmed? |
When will I receive my tickets? |
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| At the end of the booking you will be allocated a booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive an e-mail confirmation as long as the e-mail address you have entered is correct. A few days later you will receive an invoice confirming your booking (as per our booking conditions) by post. |
Your tickets will be sent out to you at least two weeks prior to departure. If this booking is within 15 days from the date of departure then your tickets will be available for collection from the Airport Agencies desk at the UK airport as a TOD (Ticket on Departure). Please quote your booking reference shown on your invoice to collect them & note that tickets arranged on departure carry a charge of £12.00 per person. | ||||||||
What is an early booking discount? |
How do I make a special request? |
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| Where you see the Early Booking Discount we are able to offer an especially low price you can make some great savings! This discount is included in the per person price shown for each hotel/apartment. To take advantage of this low price, you must book before the date shown. After that date we may increase these prices. These low priced holidays are limited and will be available on a 'first come, first served' basis, so remember to book early for the best bargains. You can save more as these fantastic low prices are in addition to any other offer or discount you may qualify for on the holiday you select. |
If you have any special request, which is not mentioned in connection with the arrangements described on this website (such as dietary requirements, a need for special assistance or accommodation requests such as ground floor) please contact us no later than 7 days prior to departure. To pre-book seats, please ring reservations on 0844 499 4433, no later than 2 weeks prior to departure. Please note we will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us so as to form part of our contractual obligations. |
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Types of rooms and what do they include? |
What age do you classify children as? |
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| Hotel rooms types and the facilities provided differ by hotel. For descriptions of the room types and facilities offered please visit the "Accommodation" section of the hotel description. |
At most hotels children's ages are between 2 and under 12. In all of our self-catering accommodation children's ages are between 2 and under 16. | ||||||||
What is my baggage allowance? |
Book excursions when on holiday |
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| The baggage allowance is 15kgs (33lbs) for each person. Infants under the age of 2 on the date of the return flight have no allowance. In addition one small piece of hand baggage per person may be carried, the dimensions and contents of which are specified in accordance with current security requirement. |
Destination such as Egypt are a haven for diving holidays, if you're interested in SCUBA diving in the Red Sea you can pre book diving packages including liveaboard in advance. Trips & excursions to all other destinations can be booked when you arrive in resort. An ideal time to book would be at the Welcome Get Together on the day after you arrive in your resort. | ||||||||
Accommodation rating |
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To make it easier for you when choosing your accommodation, Olympic Holidays have compiled ratings for all properties featured in this brochure.
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There are a number of special features listed on your hotel pages, what are they? |
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| • Free Car Hire: This means that you will not be charged for the hire of the car, nor for any of the items • normally included in our car hire prices, but any item or service not included in our car hire prices • will be payable locally. • Exclusive to Olympic Holidays: When you see one of these symbols it means that accommodation • is exclusive to Olympic Holidays completely or is not shared with any other UK tour operator. • Two Weeks for the Price of One: In all accommodation where you see '2 for 1 Week' logo we are • offering a great deal - book early and stay two weeks for the price of one: Please note that any • supplements, board prices and insurance are payable for the full 2 weeks duration. • Late Check Out: Late night flight? Why not pre-book a late check out room? We are pleased to • offer late check out rooms in a number of properties which we hope will ease the inconvenience of • night flights. • Child Stays Free: At most hotels we have also arranged 'Child Stays Free' offers for up to 2 children • between the ages of 2 and under 12 sharing accommodation with 2 full fare paying adults. • Reduced Child Price: In all of our self-catering accommodation we've arranged a very special deal for • families with children. We have arranged specially low prices for up to 2 children between the ages of • 2 - under 16 if sharing a studio or apartment with 2 full fare paying adults.(Terms and Conditions Apply) • Family Rooms / Hotels: Although many of our hotels are children/family friendly, there are many that • offer special facilities, services and activities for children which suits families seeking something for all • members of their party. • Single Parent Savers: This means that you will pay the same low child price for your child as children • staying with two adults, provided that the adult is charged the single room supplement. Please note that • with some hotels the offer varies. • Use of Pool: In many cases hotels have their Own Pools however in smaller studios and apartments • you are permitted to use the swimming pool at other nearby properties. • Wedding Offers: If you're celebrating your wedding or honeymoon, special offers and packages are • available at selected hotels. |
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What is API? |
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| Advance Passenger Information (API or sometimes called APIS) is information required by specific governments prior to travel. It is information taken from your travel document (normally your passport) and the data will be sent to the appropriate countries' government agencies by the airline on which you are travelling. There are a number of countries that require airlines to collect APIS data, you may also hear it called Secure Flight for the US and e-Borders for the UK. Read more about our Advance Passanger Information here. |
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| For more information about Help & FAQs call us on 0844 499 0077 or e-mail us here. | |||||||||
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ATOL protected Package Holidays and Flights with Olympic Holidays
