Help - Frequently Asked Questions

Frequently Asked Questions (Part I)

If you have any questions that are not answered on this page, please contact our Reservations Department on 0870 429 4141.

• Which UK airports do you fly from?
  
  
• Which destinations do you fly to?
  
  
• The accommodation I have booked isn`t in the brochure. Can I have some details?
  
  
• Where can I find information about a particular resort?
  
  
• I need to change / cancel my holiday. Who do I contact?
  
  
• What excursions are available? Can they be pre-booked?
  

• What payment methods do you accept?
  
  
• When do I have to pay for my holiday in full?
  
  
• Are my details secure on line?
  
  
• How do I know my booking has been confirmed?
  
  
• When will I receive my tickets?
  
  
• How do I make a special request?
  
  
• If I book on the internet who can I talk to with regards to any queries with my booking?
  
  
• I have a complaint, who do I contact?
  

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Which UK airports do you fly from?

We offer flights from 16 UK airports - London Gatwick, Heathrow, Luton, Stansted, Manchester, East Midlands, Birmingham, Humberside, Bristol, Exeter, Leeds Bradford, Newcastle, Glasgow, Edinburgh and Belfast.

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Which destinations do you fly to?

CYPRUS - Larnaca and Paphos.

GREEK ISLANDS - Corfu (also for Paxos), Crete (Heraklion & Chania), Kefalonia (also for Ithaca), Kos (also for Kalymnos), Mykonos (also for Syros), Preveza (for Parga, Sivota and Lefkada), Rhodes (also for Halki & Symi), Santorini (also for Ios), Skiathos (also for Skopelos & Alonissos), Halkidiki (for Salonica), Zakynthos (Zante), and Kalamata (for Peloponnese).

TURKEY - Antalya, Bodrum, Marmaris

BULGARIA - Varna, Bourgas

TUNISIA - Monastir, Tunis

WORLDWIDE DESTINATIONS - Dominican Republic, Mexico, Sri Lanka, Goa, Gambia, Red Sea (Sharm El Sheikh, Hurghada)

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The accommodation I have booked isn`t in the brochure. Can I have some details?

First try searching on our website as some accommodation may be additional to our brochure. If you cannot find the accommodation please ring 0870 429 4141 and we will be happy to provide you with a description.

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Where can I find information about a particular resort?

Firstly go to Destinations on the website and select the relevant location. You will then have a description of all the resorts on that particular destination. If you want further details of a particular resort, please click on 'Resort Info'.

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I need to change / cancel my holiday. Who do I contact?

Please call 0870 429 4141 or e-mail resadmin@olympicholidays.com

EUROSTAR CITY BREAKS - (**Eurostar City Break Bookings only**)

Call Customer Services: Tel: 0871 666 0001

Or e-mail: customer.service@short-breaks.com

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What excursions are available? Can they be pre-booked?

We offer a variety of excursions in each resort, a selection of which are listed in the Resort Info section on each hotel page. Excursions cannot be pre-booked. They can be purchased from your Olympic Holidays Representative on arrival in resort.

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What payment methods do you accept?

Payment is by debit or credit card when you book. We accept Mastercard, Visa, Switch and Delta. American Express is unfortunately not available on-line.

To make the administration of your booking easier, we have set up the following methods of payment:

• Online payments. Please click here to pay online
  
  
• Send payment by cheque payable to Olympic Holidays or by sending your credit/debit card details to our Accounts Department.
  
  
• Call us on 0870 499 6710.
  

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When do I have to pay for my holiday in full?

If you book more than 8 weeks before your scheduled departure date, a minimum deposit of £99.00 per person (excluding infants of under 2 years of age on the date of departure) plus any insurance premiums is payable when you book, and the balance will be payable 8 weeks before your scheduled departure date. If you book less than 8 weeks before your scheduled departure date, then the full balance is payable when you book.

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Are my details secure online?

Yes. Olympic Holidays is committed to protecting your privacy online. We will not share your personal information without your consent unless when required by law. Your credit card details are secure online as we use SSL (Secure Socket Layer) to encrypt your details as they are being sent back and forth across the internet. We use Streamline (NatWest) for credit card clearance and our site is secure, certified by Verisign.

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How do I know my booking has been confirmed?

At the end of the booking you will be allocated a booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive an e-mail confirmation as long as the e-mail address you have entered is correct. A few days later you will receive an invoice confirming your booking (as per our booking conditions) by post.

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When will I receive my tickets?

Your tickets will be sent out to you at least two weeks prior to departure. If this booking is within 15 days from the date of departure then your tickets will be available for collection from the Airport Agencies desk at the UK airport as a TOD (Ticket on Departure). Please quote your booking reference shown on your invoice to collect them. Please note that tickets arranged on departure carry a charge of £12.00 per person.

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How do I make a special request?

If you have any special request, which is not mentioned in connection with the arrangements described on this website (such as dietary requirements, a need for special assistance or accommodation requests such as ground floor) please inform us on 0870 429 6060, no later than 7 days prior to departure.

To pre-book seats, please ring reservations on 0870 429 4141, no later than 2 weeks prior to departure. Please note we will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us so as to form part of our contractual obligations.

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If I book on the internet who can I talk to with regards to any queries with my booking?

Please call 0870 429 4141 where someone will be pleased to help you.

Our Call Centre Opening times are:

Monday - Friday: 08:30 - 22:00
Saturday - Sunday: 09:00 - 20:00

Or e-mail: enquiries@olympicholidays.com

EUROSTAR CITY BREAKS - Please call 0844 482 2978 (**Eurostar City Break Bookings only**)

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 16:00
Sunday: 10:00 - 14:00

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I have a complaint, who do I contact?

You must write to:

Customer Services Department
Olympic Holidays
c/o Interaction Worldwide Limited
1 Torrington Park,
North Finchley,
London,
N12 9TB
Tel: 0870 429 60 60
Fax: 0870 429 2121

Our Customer Services Opening times are:

Monday - Friday: 10:00 - 16:00
Saturday: 10:00 - 13.00pm
Sunday: Closed

Or e-mail: cservices@olympicholidays.com

EUROSTAR CITY BREAKS - (**Eurostar City Break Bookings only**)

Write to:

Customer Services
Shortbreaks Ltd
5 Walters Yard
Bromley
Kent
BR1 1QA

Call Customer Services: Tel: 0871 666 0001

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 16:00
Sunday: 10:00 - 14:00

Or e-mail: customer.service@short-breaks.com

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