Help - Olympic Holidays Information

Olympic Holidays Holiday Information (Part I)

How we calculate your holiday price:

The basic price of your holiday as set out in this brochure includes variable items such as the cost of aviation fuel and various costs paid in foreign currencies, which are subject to varying exchange rates. Our prices are based on exchange rates as quoted in the Guide to World Currenby Reuters UK as follows:

• Cyprus Pound CYP0.83 = UK £1.00
• Euros Euro1.45 = UK £1.00
• Bulgarian Lev LEV 2.85 = UK £1.00
• Turkish New Lira LIRA 2.29 = UK £1.00
• Tunisian Dinar 2.36 = UK £1.00
• US Dollar $1.90 = UK £1.00
• Egyptian Pound EGP10.93 = UK £1.00

Your holiday price (except for any car hire) includes all domestic and foreign taxes and charges unless these are not pre-payable. Please refer to the price panel relating to individual holidays.

What's included in your holiday price:

The basic cost of your holiday includes:

1. Flight from UK airport to resort airport and return.
   
2. All airport and passenger taxes and charges at home and abroad unless otherwise stated in the price panel relating to individual holidays.
   
3. Baggage allowance on your flight - see 'Baggage' below.
   
4. All meals and in-flight entertainment as provided by the particular airline providing your flight.
   
5. Unless specified otherwise during the booking process, transport between the resort airport and your accommodation (unless you have hired a car for collection at the destination airport or have booked a villa or house which includes a free car).
   
6. Accommodation and meal arrangements as specified in our confirmation.
   
7. The services of our local representatives for advice and assistance.
   

What's not included:

• Transport between your home and the UK airport.
  
• Aviation security/insurance charge imposed on us by airlines. Please check when you book for the prevailing amount.
  
• Holiday insurance which you must have - we strongly recommend the insurance offered in this brochure.
  
• Any charge made by hotels or apartments for the use of facilities and equipment (e.g. room service, sports facilities etc.) other than outdoor swimming pools.
  
• The provision of cots or pushchairs and meals for infants.
  
• Any excursions unless specified in the brochure as being included in the price of the holiday.
  
• Any additional food, drinks or other items you may purchase at your accommodation.
  
• Any tips or gratuities and any other item of a personal nature not specified in the brochure description.
  
• Unless specified otherwise during the booking process, transport between the resort airport and your villa or house (when free car hire is included, the car should be collected from the destination airport).

Group Bookings

Call Our Group Bookings Department on 0870 429 2424

1. The numbers shown are the minimum numbers required to receive a free place. The free places given will be determined by the number of full-fare paying passengers traveling, excluding those sharing a room or apartment with a child whose holiday price (excluding insurance) is less than £100. Any cancellation of group members may result in the loss of free places.
   
2. Free places apply to the basic holiday price. Meal, under-occupancy, room facility supplements or flight supplements and holiday insurance are excluded.
   
3. The group must book at the same time, for the same departure date, accommodation and duration. We may allow, however, large groups to travel from different departure points on application, in which case the free places will be based upon the lowest-priced holidays.
   
4. Offers for holidays for more than 14 nights will be on request.
   
5. The splitting of large groups into several smaller ones will not be allowed.
   
6. Groups for dates where there is an offer of free week, e.g. 2 weeks for the price of 1 etc. will receive only 50% of the applicable free places offered.
   
7. Group offers are not allowed on scheduled flights.
   
8. All passengers must pay the full deposit of £75.00 per person.
   
9. All passengers names must be supplied 10 weeks before the departure date, or at the time of booking (with deposits). Name changes after that date will incur an amendment fee.
   
10. 2 children at reduced child prices count as 1 full-fare paying passenger.
    
11. A group option may be held while deposits are collected - depending upon demand and availability.
    
12. The number of free group places is limited and not available in conjunction with any other offers featured in this brochure.
    
13. Group Savers are offered only on selected self catering apartments.
    
14. Our Group Offers are constantly updated - call 0870 429 2424 or fax 0870 429 2121 or email us for up to date information.

Occupancy Rules

• Four adults sharing a 2 or more bedroom apartment may book 2 children at the first child price.
  
• In hotel rooms with only 3 beds, first and second children must share a bed to qualify for the child price. Sharing beds is only permissible where the total combined age of both children is 11 years or less.
  
• All children not qualifying for special offers or discounts pay the full adult price and count as adults towards the occupancy of the accommodation.
  
• Only persons who pay the full adult price count towards the occupancy of accommodation. The Party Size row in special bonus boxes states how many persons we expect to pay the full adult price. If fewer persons paying the full adult price occupy the accommodation, under-occupancy supplements must be added as shown at the bottom on each price panel.
  
• Special Offer rules about occupancy occasionally mean that your child may travel cheaper if paying the full adult fare rather than a child price. Our Reservations Department or your travel agent will be able to advise you on how to achieve the best price.
  
• All children and infants must have adequate holiday insurance.
  
• We cannot accept bookings for children under the age of 16 on the date of return who are not accompanied by an adult.
  
• For persons between the ages of 16 and 18 years on the date of return who are traveling unaccompanied by a responsible adult, we will only accept bookings if an adult agrees to be responsible for any costs arising from the booking or its cancellation.
  

Infants: Infants under the age of 2 on the date of their return to the UK pay a small charge for their flight but are not provided with a seat or any baggage allowance. Should you need a cot to be provided at your holiday accommodation, please state this as a `Special Request` either on your booking form or when you call to book. As cots provided overseas may not comply with British standards, please check the cot before use to ensure suitability. We also recommend that you take your own linen for use in the cot for reasons of hygiene. At most of the hotels we offer FREE cots, but if there is any charge, this must be paid locally. PLEASE REMEMBER IN ALL CASES TO REQUEST A COT WHEN BOOKING. Please note that the presence of a cot, more often than not, counts towards the maximum occupancy of any given unit. Please ask our Reservations Team before booking a unit to avoid disappointment.

Special Offer Rules:

These Conditions apply to all special offers in this brochure.

• To qualify for a `Reduced Child Price` offer the child must be aged under 16 years on the date of return for the holiday and does not count towards the occupancy of the accommodation booked.
  
• For a `Child Stays Free` offer a child must be under the age of 12 years on the date of return from the holiday.
  
• To qualify as Infants, children must be under the age of 2 years on the date of return from holiday.
  
• You must state the ages of all children or infants when booking
  
• If a child or infant discount or special offer is booked, and the child is found to be outside the age limits for the discount, special offer or infant price, the full adult or child price will be payable before departure, in resort, or on return to the UK, as appropriate.
  
• `Child Stays Free`, `Reduced Child Price` and `Free Extra Weeks` offers refer to the basic brochure price only and do not include any relevant supplements for flights, accommodation, insurance etc. which remain payable in full, unless otherwise specified in the relevant accommodation price panel or special bonus box
  
• All special offers are only available on holidays booked at the full brochure price and not on any discounted or concessionary booking.
  
• References to `Holidays Completed Between` in this brochure means that the holiday booked must start and end on or between the dates mentioned. Otherwise, at 'Olympic Holidays' descretion, if part of your holiday falls between the dates mentioned in connection with a special offer or discount will be given on a pro rata basis.
  
• Only one of the reductions or discounts advertised in this brochure is available per family or booking form except `2 for 1` and `No Under Occupancy` offers may be taken together and `Early Booking` discounts and 3 days free car hire are both available in addition to any other offer applicable to your chosen holiday. They are in all cases subject to availability. BOOK EARLY TO AVOID DISAPPOINTMENT.

How to calculate the price of your holiday: The price panels for the individual accommodation featured in this brochure show the basic price per person in Pounds Sterling per adult according to the date of your departure. Any appropriate supplements for board arrangements, under-occupancy or any other which might apply are shown at the foot of the relevant panel (these are normally quoted on a per person per night basis). For any duration other than 7 or 14 days, or if you have any difficulty, please call us for a special quotation.

Extra nights: Please note that extra night prices are determined by the actual dates of the extra nights in your hotel, not by the date of your departure from the UK. Thus the relevant extra night prices may be shown on a different line in the price panel to the original basic holiday cost. If the extra nights fall over a bank holiday (in the UK) or a festival period (overseas) a supplement may be payable which will be confirmed to you when the extra nights are reserved.

Your flights: In accordance with EU regulations we are required to advise you of the actual carrier operating your flight. We do this by listing the flights are intended to be operated as per information in the page of Olympic Flight Information .

Please note that we reserve the right to substitute alternative carriers and/or aircraft types. Any such alteration or substitution will not entitle you to cancel your booking except in accordance with our standard cancellation terms - see `If you cancel` under our Booking Conditions.

At the date of publication of this brochure the flights mentioned in it had been planned but not fixed or licensed. We therefore accept bookings on those flights subject to their operation and grant of licences by the appropriate Civil Aviation Authorities.

The flight timings shown in this brochure are for guidance only and are subject to confirmation and alteration. You must adhere to the timings advised to you in the tickets provided to you before departure. Flight times in this brochure and on all documentation are local times on the basis of the 24-hour clock and you should bear this in mind when looking at journey times. Flights may have an intermediate stop for refueling or other reasons. Please enquire before booking.

You must check in for your flight at least 2 hours before the scheduled departure time. Particular seats are not pre-bookable (but see Pre-bookable seats below) so that if you prefer to be in a particular part of the aircraft, or wish to be seated with traveling companions, the earlier you check in the more likely you are to obtain your requirements (although these cannot be guaranteed in any circumstances). You should also re-confirm your return flight in resort at least 2 days before the date of your return.

Pre-bookable seats: If you pre-book your seats, this ensures that your family/party will be seated together. To guarantee this, all passengers in your party must travel under the same booking and pre-bookable seats must be booked for all party members on that booking. Seat numbers cannot be given until you check in for your flight. Some members of your party may be seated across an aisle depending on party size, aircraft configuration and window seat requests. Window seats are allocated at check-in according to availability.

Missed flights: It is your responsibility to ensure that you arrive at the airport in time for the departure of your flight, whether outbound or inbound. Please allow plenty of time for traffic delays etc. If you should miss your flight, we will do our best to arrange an alternative (subject to availability). Since in these circumstances it might not be possible for your accommodation to be held, we will similarly do our best to provide an alternative. Please note, however, that in these circumstances the replacement flights and accommodation may not be to the same destinations or to the same standard as originally booked and are in all cases subject to availability. In addition all extra costs which we incur in respect of replacement flights, accommodation, transfers etc. will be payable by you prior to your departure.

Flight delays: Although most flights depart on time, there may be occasions when for reasons beyond our control a flight is delayed. We cannot accept any liability whatsoever for any delay in or cancellation of your flight to or from your resort caused by or resulting from adverse weather conditions, a re-scheduling by the airline, airport authorities/air traffic controllers, technical problems with any aircraft, industrial action or any other cause for which we are not directly responsible. If you have taken out our insurance, flight delay cover is included. We will also do our best to look after you (depending on the availability of facilities and services at or in the area of the airport where the delay occurs). Information about the cause or likely duration of a delay is sometimes hard to come by, but we will try to keep you informed. Subject to available facilities at the time and place of the delay, for delays of: 4 to 6 hours we will provide light refreshment; 6 to 10 hours a meal at mealtimes; over 10 hours, if overnight and if possible or advisable in liaison with the airline arranging your flight, basic accommodation.

Inbound flights: If we are advised that there is to be a substantial flight delay before you leave for the airport, if possible, we shall try to arrange for you to remain in your resort, rather than having to wait at the airport. Refreshments as outlined above will be provided for delays in excess of 4 hours, although this does depend on local availability having regard to the time of day, numbers involved and local availability of services.

Baggage: The baggage allowance is normally 15 kgs for each person. Infants under the age of 2, on the date of their return flight, have no allowance. The baggage allowance may vary depending on the airline or flight. Please check your tickets for correct details. In addition one small piece of hand baggage (normally of a size which will fit under an aircraft seat and of not more than 5 Kg in weight) per person may be carried. Baggage in excess of these limits may be refused carriage or incur an excess baggage charge at check-in for your flight which will be payable by you. If you wish to carry any particularly bulky item of baggage (e.g. wheelchairs, pushchairs, windsurfers, golf clubs etc.) please tell us at the time of booking so that we can ask the airline for permission. Carriage of items such as these cannot be guaranteed and may incur an additional charge. Hand baggage requirements are subject to change in accordance with security measures please click here before travel for any changes to baggage allowance.
Please note It is essential to use the Olympic baggage labels supplied with your tickets, as this assists our Representatives in identifying you in often busy airports.

Pregnancy: You are advised that normally airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant and after 32 weeks of pregnancy you will not be allowed to fly. You are in any event advised to consult your Doctor before traveling

Tickets on departure: Please note that tickets arranged on departure (that is collected from the airport) carry a charge of £12.00 per person.

Passports and Visas: The information in this section is valid for British citizens only. A full British passport is necessary for holidays to Greece and Cyprus, and in the case of Cyprus, it must be valid for at least 3 months after the date of your return. British citizens do not require a visa to visit Greece or Cyprus. If you are visiting Cyprus, and you have a Turkish Cypriot stamp in your passport, you are advised to contact the Consulate of the Cyprus High Commission as you may need a supplementary passport.
If you are not a British citizen (and this includes citizens of British Dependent Territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode in the UK, and EU and other nationals) , you may require a Visa for Greece or Cyprus and also for return to the UK. If you are in any doubt about your Passport/Visa requirements, please enquire at the Greek Embassy (Tel: 020 7221 6467 Fax 020 7243 3202) or Cyprus High Commission in London (Tel: 020 7499 8272).
With effect from 1 January 2006, all children entering Bulgaria need to have their own passport. Children included in parent's passports will only be allowed in if the passport also contains their photograph. Please visit www.ukpa.gov.uk/general_travel_bulgaria.asp for further information, or contact the UK Passport Service on 0870 521 0410.
At all times it remains your responsibility to ensure that you have the correct documentation for your holiday and return to the UK. We accept no responsibility if you do not have the correct documents.
If you need a new or renewed passport you should apply in good time before your departure. Please note that if you are applying for your first adult passport, the passport agency will require you to attend for an interview. Information can be obtained from http://www.passport.gov.uk/index.asp and follow the "Passport interviews" link. This may take up to 6 weeks. Otherwise it normally takes about 4 weeks to obtain a passport by post, but this time may vary depending on the time of year or the passport office you apply to.
Visas for Goa: British Citizens require a visa for travel to Goa. The High COmmission for India has revised its decision on postal applications for Indian Visas: these will now be accepted at both London and Birmingham and we understand the process takes about 10 days. The Edinburgh branch of the High Commission continues to accept postal applications/personal visits only from residents of Scotland. If you are unable to travel because you have not obtained a visa for entry to Goa, normal cancellation terms will apply - please refer to our Booking Conditions.

Health: Although no inoculation certificates are required for entry to any of the countries mentioned in this brochure, we advise you to consult your own doctor in good time before your departure as to what precautions may be recommended. In addition, there is a leaflet which you may find helpful in connection with health while traveling It is a leaflet entitled `Advice on Health for Travelers` available either from your ABTA travel agent or from the Department of Health FREEPHONE 0800 555777.

Cyprus: Despite recent relaxations in travel restrictions between the Northern (or Turkish occupied) part of Cyprus and the Republic of Cyprus there has been no overall resolution of the division of the island and you should be aware that your health, your safety, security, posessions and your legal status may all be at risk once you have crossed the dividing line and that the facilities in the republic may not be available to you, nor will we be able to help if you suffer any mishap while in Northern Cyprus or returning to the Republic. Import/export regulations differ and customs on either side of the border may confiscate goods carried from or purchased on either side. Facilities in the Republic of Cyprus may not be available to you in Northern Cyprus.

Overseas holidays - what to expect: One of the attractions of holidaying overseas is to see something of a culture and way of life that is different to what we are used to at home. You should not therefore expect things to be the same as in Britain - invariably this is not so. In the Greek Islands in particular - some of which have only become accustomed to an influx of foreign tourists in recent years - the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also because of rapid development in some resorts the development of the infrastructure (roads, power supplies, water supplies etc.) has not kept pace with the demands of tourism. This is part of the charm of these areas. Of course, in the more sophisticated resorts of Cyprus and Greece, you will often find all the facilities you are used to at home, but elsewhere things may be a good deal simpler. You may experience problems with plumbing or drainage or inconveniences like a broken door handle, or missing light bulbs. Standards of furnishings or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don`t get annoyed if these things occur. If it is something that can be rectified just report it to the person in charge of your accommodation and it will be fixed - eventually! If you have real difficulty report it to our representative or agent. They will be glad to do what they can to assist.
Food may also be a little different to what you`re used to. You may encounter unusual dishes, but try them - you might like them. Food is a very subjective matter and often hotel menus are international in character and designed to please the greatest number of people. Unless otherwise stated, breakfast is of continental style. You may, for example, find greater use of olive oil, or food may not be served as hot as we expect in the UK. However, most larger resorts do have restaurants and snack bars where British style dishes can be bought if you prefer it.

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