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Booking Conditions (Page 1)

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Please read the following terms and conditions carefully. They, together with the Holiday Information (which is incorporated into these Booking Conditions), apply to all holidays and flights on this website and they deal with your rights and obligations to us and ours to you.

To see the answers to some commonly asked questions, visit our Frequently Asked Questions page.

Security: Olympic Holidays is a trading name of Travelworld Vacations Ltd which will be the other party to the contract created when you book holiday/flight arrangements on this website. Travelworld Vacations Ltd holds an ATOL number 4108 issued by the Civil Aviation Authority. When you book a holiday or flight arrangement with us you can be entirely confident that in the unlikely event of our insolvency before or during your holiday, any money you have paid to us is fully secured and, if you are overseas, that full arrangements will be made to repatriate you. We are also members of ABTA with membership number V8302. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct. In order to ensure that the monies you pay for your holiday are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact your travel agent or us immediately if there are any discrepancies. Please go to www.abta.com for a copy of the Guide to ABTA’s scheme of Financial Protection.

Your Contract with us: When you book a holiday or flight arrangement with us a contract between us will only come into effect when we issue a confirmation invoice containing details of your booking. The confirmatory email we send does not constitute a confirmation invoice. However, if you book late (within 21 days of your scheduled departure date) when there is not enough time to issue a confirmation invoice, the contract between us will come into effect when we send our confirmatory email. When the contract comes into effect, we become responsible to provide you with the holiday or flight you have booked, and you become responsible to pay for it, in each case subject to these terms and conditions.

Please note that we sometimes purchase flight seats from other companies in order to fulfil your exact holiday requirements. If you have a holiday or flight involving carriage by Monarch Airlines, Thomas Cook Airlines, Thomson Airways or Easyjet this may well have occurred. Each of those airlines has its own booking conditions and conditions of carriage which are incorporated into and form part of your agreement with us to the extent that they impose a greater obligation on you than do these conditions. You can obtain a copy of those conditions on the website of the relevant airline or by asking us and we will provide a copy. For persons between the ages of 16 and 18 years on the date of return who are travelling unaccompanied by a responsible adult, we will only accept bookings if an adult agrees to be responsible for any costs arising from the booking or its cancellation

Please note that it is important you check carefully our confirmation invoice when you receive it, or if booking late that all details are as you require them. Our obligation is to provide the arrangements you have booked as described on this website and confirmed to you. If you wish to change or cancel those arrangements later, you may have to pay an amendment or cancellation charge and additional costs (see below) which may be as much as the whole of the original price of your arrangements.

In parties of two or more people, the person who actually makes the booking (the first person named when you enter those details) is the person with whom we make the contract and that person accepts responsibility for making all payments to us for all members of the party. Conversely, we will send all documents and other information to that person alone, who will be responsible for ensuring that all other members of the party are kept fully informed.

Prices: All prices shown on this website are in pounds sterling per person. We reserve the right to change the prices shown at any time before you book. If we do you will be told of the revised price applicable to the arrangements you require before you commit yourself. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission (if applicable).  If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.  Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Please note that in the event of any conflict between the price given on this website  or (if issued later) any late availability circular, and the price given by any Viewdata system, or verbally, the price given in the current edition of our brochure or the relevant late availability circular will prevail.

Payment: The total price of the arrangements you have booked is payable:

• If you book more than 8 weeks before your scheduled departure date, a deposit of £51.50 per person (excluding infants of under 2 years of age on the date of return) plus any insurance premiums is payable when you book, and the balance will be payable 8 weeks before your scheduled departure date. Please note that if you have booked a holiday/flight with carriage by: Thomas Cook Airlines, Aegean Airways, Cyprus Airways, Olympic Airways, Easyjet or any other scheduled airline, the full price of your flights is payable on booking in place of the deposit stated above. In some cases this means we will need to call you after your booking has been made to collect the relevant additional payment and you agree to pay it on request.
• If you book less than 8 weeks before your scheduled departure date, then the full price is payable when you book.
• Payment (except of the deposit which must be paid by debit or credit card when you book) may be made by cash, cheque (providing there is time to clear it to meet the payment schedule shown above - you should allow 10 working days for clearance from the time we receive it) or any major credit or debit card.
• If you book through a travel agent, any money which you pay to that agent under or in contemplation of any contract with us is held by them on our behalf until the date of actual payment to us.
  

Please note that your booking may be cancelled if you do not make payment on time (and we will not normally send reminders) and if it is, cancellation charges as set out under "If you cancel" (see below) will be payable by you. No charge is made for payment by cheque. Due to the fee levied by clearing companies – a charge applies to payment made by debit and credit card. You will be advised of the current charge during the booking process.

Special requests: If you have any special request, which is not mentioned in connection with the arrangements described on this website (for example dietary requirements or a need for special assistance) please inform us. We will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us so as to form part of our contractual obligations.

Insurance: It is a condition of booking with us that you take out travel insurance. The insurance we have arranged is described on this website and you will have the option to purchase it during the booking process. This cover is, we believe, adequate for most purposes and unless you specifically refuse it when booking, you will be automatically covered by it and the premiums will be added to the price of the arrangements you have booked. If you do not accept our insurance, however, you must be covered by other suitable insurance arrangements covering at least the cancellation of your booking and providing medical cover for illness or injury while overseas. You must provide us with the name of any alternative insurers when you book with us or as soon as possible thereafter. If you have not provided us with the name of any alternative insurer within 14 days of booking (or 3 days before departure if booking late) we reserve the right to cancel your booking and refund all payments you have made to us.

While we believe that the insurance we offer is adequate, if you need or wish to increase cover, or cover for any other risks, it is your responsibility to make the appropriate arrangements with the insurers direct.

If you wish to make changes after booking: If you wish to make any changes to the arrangements you have booked after we have issued the confirmation invoice, we will try to help but will have no obligation to do so other than allowing any member of your party who is prevented from travelling to transfer his/her booking to someone else providing that written notice is given not less than 28 days before the scheduled departure date with full details of the proposed transfer. In these circumstances you will remain liable with the transferee for payment of the price of the transferred arrangements together with any additional costs arising from the transfer. For any other changes you must write to Interaction Worldwide Ltd (who provide a support service for us) at 1 Torrington Park, London N12 9TB detailing the change(s) required. If we can help we will make a fixed administration charge (for changes to accommodation only or flight only/inclusive holidays based on charter flights only) as follows:

Number of days before departure	Amendment Charge
More than 56 days	£35 per person per detail changed
56 days or less	£50 per person per detail changed

In all cases these charges are in addition to any costs incurred by any change requested, e.g. the arrangement of a ticket on departure. In the case of scheduled flights, any change is not likely to be possible without cancelling and rebooking, and in that case these charges will be passed on to you together with the administration charges set out above. Please also note that if on any booking we agree to change the date of travel to a date in another season, the administration charge will be £40 per person in addition to any other charge as set out above if the change is requested within 8 weeks of the departure date.

If you change the number of people in your party the price of the arrangements will be recalculated based on the new party size. If, for example, a party is reduced in size this may mean that accommodation is under-occupied and each member of the party may therefore have to pay an increased price in addition to administration charges as set out above. Please note that any increase in price in these circumstances is not a cancellation charge for the purpose of the insurance cover we offer, even though it might arise from the cancellation of one or more members of your party.

If you cancel: Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge, and the nearer to your departure date you cancel, the more the charge will be. If you wish to cancel a confirmed booking, you must do so by writing to Interaction Worldwide Ltd at 1, Torrington Park, London N12 9TB. It is recommended that letters are sent by recorded delivery post. Cancellation takes effect from the date your letter is received. Cancellation charges will be as shown in the table below (which also applies if we cancel because you have failed to make payments on time - see "Payment" above) and will be payable immediately on cancellation.

Number of days before departure on which notice of cancellation is received	Cancellation charges as a percentage of the total holiday price (excluding insurance premiums)
56 days or more	Deposit plus any administration charges
Between 55 and 36 days	50% (or deposit paid plus admin charges if greater)
Between 35 and 22 days	70% (or deposit paid plus admin charges if greater)
Between 21 and 11 days	90% (or deposit paid plus admin charges if greater)
10 days or less before departure or if you do not check in for your flight	100%

Remember that if one or more of your party cancels this may also mean that the price of the arrangements for the remainder of the party may increase to reflect this.

If you have to cancel for a reason covered by insurance (whether arranged through us or otherwise) and follow the procedure laid down by insurers, you should be able to reclaim the cancellation charges.

Please note, however, that insurance premiums do not form part of the price of your arrangements and are not refundable in any circumstances unless cancelled in accordance with the terms of the insurance. Please note that if you cancel or curtail your holiday while overseas and return early, no refund will be made. Please also note that the ATOL Protection Charge of £2.50 per person cannot be cancelled once you have booked.

If we make changes: Because the descriptions etc on this website are prepared many months before the start of the arrangements offered, we reserve the right to change any of the details shown in it at any time before we confirm your booking. If any such details are changed, you will be informed before we confirm your booking.

Sometimes, even after we have confirmed your booking we may have to make some alterations to confirmed arrangements. Most such alterations will be minor and of little effect on your overall arrangements, and in that case, while we will do our best to notify you of any such minor change before your departure, we will have no other liability to you.

Occasionally, however, we may have to make a significant change to your confirmed arrangements. Significant changes are deemed to be the following:

• Change of UK departure airport (except between the airports serving London: Gatwick, Heathrow, Luton and Stansted)
• Change of your time of departure from the UK by more than 12 hours
• Change of resort area
• Change of holiday accommodation to accommodation of a lower official rating

NB: A change of arrival/departure airport in Cyprus or a flight operating with a stop-over at another airport do not constitute a major change.

If we have to make a significant change, we will notify* you as quickly as possible and you may then either:

• accept the change, and the contract between us will then be varied to incorporate the change; or
• take alternative arrangements altogether (subject to availability). If the alternative arrangements selected are of a lower price than those originally confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive, then you will have to pay the difference; or
• withdraw from the booking completely in which case we will, as soon as possible, refund all money paid to us.

In addition, if you choose either the first or second option above, you will receive as compensation a credit towards the cost of your arrangements, or any alternative selected, of the amount shown in the table below.

Number of days before departure when we notify* you of a major change	Compensation in pounds per person
Advice in resort to 7 days	£25
8 to 14 days	£20
15 to 28 days	£15
29 to 42 days	£10
43 days or over	NIL

Please note that the compensation scales shown above apply to full fare paying adults only. Children or others travelling at concessionary rates will receive compensation pro rata based on the concessionary price against the full adult price as respectively shown in the confirmation invoice and the brochure containing the arrangements that you have booked current at the time of your booking. Infants do not qualify for compensation. This compensation is in full settlement of and discharges all liability to you.

*Notice is deemed to have been given to you on the second day after the notification has been posted by us, or immediately you or your travel agent have been informed verbally of any change to which this section ‘If we make changes’ relates.

Important Note: The above does not apply when we are forced to cancel your arrangements or make changes which cause you to withdraw, or to cancel your arrangements by reason of unusual and unforeseeable circumstances beyond our control and which we could not have avoided by the exercise of all due care. In these circumstances our only liability will be to refund, as soon as possible, all money paid to us by you.

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