Help - Terms and Conditions

Booking Conditions (Page 2)

Please Click Here To Return To Previous Page

Our liability to you: We accept liability for any damage caused to you or any person in your party by the failure to perform, or the improper performance, of the contract made when your booking is confirmed (subject to any changes subsequently agreed between us) unless:

(a) the failures which occur in the performance of the contract are attributable to you or some other person in your party;

(b) such failures in performance are attributable to a third party unconnected with the provision of the services contracted for and are unforeseeable and unavoidable; or

(c) such failures are due to:

(i) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

(ii) an event which we, or the supplier of the services (if not us) could not foresee or forestall even with all due care.

Our liability to you is, in any event limited to the lesser of the following:

1. Except in the case of damages for personal physical injury twice the price of the holiday of the person claiming (excluding insurance premiums); or

2. The minimum amount payable under any international convention governing or relating to the provision of the service complained of, even if that convention has not been applied in or ratified by the United Kingdom.

3. You are reminded that providers of transport by land, sea and air have their own Conditions of Carriage which are incorporated into the contract between us and which may limit or exclude liability in certain circumstances. A copy of any such conditions which relates to your travel arrangements can be supplied on request.

Please note any reference to, or liability for, personal injury is deemed to refer to physical injury only and excludes psychological injury, damage or trauma.

Where appropriate and subject to our reasonable discretion we shall offer general assistance if you, through misadventure suffer illness, personal injury or death during the period of your holiday but arising out of any activity which does not form part of the contracted services. If you undertake legal action, provided you do so with our prior agreement, we will meet the initial costs of such action (provided you request such assistance within 90 days of the misadventure) limited to a total of £5,000 per booking. In the event that there is a successful claim for costs against a third party or there is suitable insurance in force, any costs which we actually meet maybe recovered from you.

Complaint Procedure

If, while you are overseas, you or any member of your party has any complaint about the performance of any of the services provided as part of the arrangements we have confirmed, you must firstly raise your complaint with our local representative (or if none our local agent or the supplier of the service) who will do his best to resolve the matter to your satisfaction on the spot. If this cannot be achieved, you must obtain and complete a report form from our representative, agent or supplier outlining your complaint, which we cannot accept any claim on your return from holiday unless this procedure has been followed.

On your return to the United Kingdom, if you still wish to pursue your complaint, you must write to Interaction Worldwide Ltd at 1, Torrington Park, London N12 9TB, quoting your booking reference number and giving all relevant details of your complaint. Interaction are authorised to deal with all complaints and claims made against us and it is important that they are enabled to investigate all complaints quickly, and we therefore ask that your letter is received within 28 days of your return to the UK. Please note that we cannot accept any correspondence or claims from any other member of your party (although you may write on their behalf). If Interaction do not hear from you within that period, you will be deemed to have waived any claim you might have had against us.

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday.  Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

Flights

The flight times on this website are given for guidance only and they can be subject to change as a result of decisions of the various UK and overseas airport scheduling committees or for various other reasons e.g. flight consolidation. Please check your tickets carefully when you receive them as they will have the actual flight timings on them. It is against these times that your entitlement to compensation, or to cancel your booking under 'If we make changes' above will be measured.

You are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers while boarding or in flight. The Captain or other authorised representative of the airline can refuse to carry anyone if they are unruly, unfit to travel, or a danger to the flight or other passengers. If you or any member of your party is refused carriage in these circumstances, the contract between us will terminate immediately and we will have no further responsibility for, nor liability to, you or any member your party.

Termination/Indemnity:

When you book arrangements with us you accept responsibility for the proper conduct of yourself and your party while those arrangements are being provided. If your behaviour or that of any member of your party is such that it causes or is likely to cause distress, damage, danger or annoyance to any of our clients, employees or anyone else responsible for providing any part of your holiday, we may terminate your holiday immediately and will have no further liability to provide any further service or facility, nor for any refund, compensation or any additional costs which you incur. If your actions or omissions, or those of any member of your party cause damage to any property utilised in the provision of the contracted arrangements, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including professional fees and legal costs) made against us by or on behalf of the owner of such property, or the operator of the flight or other means of transportation.

Images:

During your holiday we may photograph, film or video (which includes all methods of capturing, storing and processing the resulting images whether in material or immaterial form) scenes which may include you and/or your family/travelling companions. This is particularly the case if you have booked a wedding with us which includes photographs or video(s) of the occasion. In making your booking you agree for yourself and on behalf of all members of the party included in your booking that any images of or including you, any member(s) of your family, or travelling companions taken or arranged to be taken by us may be utilised by us for or reproduction in any publication, presentation, sales or marketing communication (including e-mail or any other electronic communication) or campaign without limitation and to the extent necessary you licence us to utilise any such images in whole or in part for any and all such or related purposes.

Jurisdiction and law:

The contract arising from any confirmed arrangements is to be interpreted according to, and subject to the laws of England, no matter where you live or book your holiday, and both you and we agree that the Courts of England shall have exclusive jurisdiction over any claim or dispute under or concerning it. We agree any action or proceedings brought against Travelworld Vacations Ltd may be served at the offices of Interaction Worldwide Ltd, 1, Torrington Park, London N12 9TB and if served there, we will accept them as having been validly served upon us.

Please Click Here To Return To Previous Page