Reservations Consultant


Job Purpose

To deal with calls from the general public and travel agents, ensuring that enquiries are handled in a professional manner with an exceptional level of customer service.

Responsibilities and Duties

  • Answering telephone calls in a confident and professional manner.
  • Being aware of the Company’s brochures and all products on offer for sale to the public.
  • Dealing with general and holiday booking enquiries.
  • Reservation of holidays using an in house computerised reservation system (@comRes).
  • Taking payment for holidays over the telephone and entering information onto the system.
  • Completion of related paperwork and accounts.
  • Dependent upon aptitude, possibility of specialising in various reservations fields, i.e. Weddings, Group Travel etc.
  • This list is not exhaustive

Core Competencies

  • Demonstrate strong customer focus
  • Positive approach and attitude
  • Ability to negotiate and manage relationships
  • Creativity and imagination
  • Excellent communication skills, with the ability to express a message clearly and persuasively
  • Ability to influence, inspire and lead to achieve objectives
  • Strong team player
  • Ability to work flexible working hours
  • Ability developing strong working relationships and gain trust and respect throughout the company.
  • Knowledge of overseas geographical regions
  • Consistently delivers against targets
  • Proven ability of use of initiative

Hours of Work

37.5 hour week, but flexibility to work evenings, weekends and Bank holidays required (time off in lieu as appropriate.

Pay & Benefits

  • Basic hourly rate/salary £14,000 plus OTE. Experienced person can earn £30,000 plus per year)
  • 28 days paid holiday (inc Public Bank Holidays)
  • Holiday concessions after 1 year
  • Auto enrolment Pension Scheme