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Overseas Resort Manager

Olympic Holidays is the award winning leading independent tour operator, we have been established for over 50 years. We are known for being a specialist operator providing quality holidays within Greece and Cyprus. Our portfolio of destinations covers a wide range of other short haul destinations. We pride ourselves on our commitment to Quality, Service and Value.

We are looking for Resort Managers for Summer 2023 to work in Greece.

The successful applicant will have a minimum of 1 years management experience working overseas, must have a hands on approach and be willing to work long and varied hours looking after our valued customers and overseas programme.

GENERAL DESCRIPTION

The overall responsibility for a designated gateway ensuring a smooth running operation maximising on guest’s holiday satisfaction and local income and minimising on expenditure in line with a set budget.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

  • Overall responsibility for office / administrational set-up.
  • Monitor performance of all administrational responsibilities.
  • Assessing, Monitoring, Coaching and training team members to achieve maximum results in  CSQ’s, excursion sales, customer satisfaction and company image  in accordance with company targets and standards.
  • Problem solving, offering advice, assistance and support to team.
  • Company image standards, in accordance with company policy  including Noticeboards / Information books / Staff appearance and uniform / Accommodation signs and other branding tools.
  • Reconciliation of gateway accounts.
  • Production of statistics and figures relating to Csq / sales performance within the designated gateway.
  • To communicate effectively with the team by means of written / verbal methods -  including  team meetings and training
  • The communication of any incidents to necessary departments in UK. 
  • The investigation of guest complaints and written replies  to CSD.
  • The monitoring of health and safety issues within resort.
  • Delegation of duties, to senior members of the team.
  • PR with suppliers / hoteliers and agents.
  • Meetings with all above on a regular basis to ensure standards and quality of product.

EMPLOYMENT TERMS

  • Seasonal Contract
  • Basic Salary
  • Percentage override of team excursion sales / car hire / local lets & other company advised items.
  • Provision of company transport
  • Provision of company accommodation
  • Insurance
  • Provision of flight to and from UK.

If you would like to apply, please email your applications to our HR Department.