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Resort Manager - 2022


Job Title:                             Resort Manager

Accountable to:                Operations Manager

Location:                             TBC

 Job Purpose

This position will be based in Greece for an Individual who enjoys working a fast, diverse and challenging environment. The overall responsibility for a designated gateway ensuring a smooth running operation maximising on guest’s holiday satisfaction and local income and minimising on expenditure in line with a set budget

 Duties and Responsibilities

  • Overall responsibility for office / administration set-up.
  • Monitor performance of all administrational responsibilities.
  • Assessing, Monitoring, Coaching and training team members to achieve maximum results in Customer Service questionnaires, excursion sales, customer satisfaction and company image in accordance with company targets and standards.
  • Problem solving, offering advice, assistance and support to the team.
  • Company image standards, in accordance with company policy including noticeboards / Information books / staff appearance and uniform / accommodation signs and other branding tools.
  • Reconciliation of gateway accounts.
  • Production of statistics and figures relating to Customer Service questionnaires / sales performance within the designated gateway.
  • To communicate effectively with the team by means of written / verbal methods - including team meetings, training, appraisals and exist interviews
  • The communication of any incidents to necessary departments in the UK.
  • The investigation of guest complaints and written replies to the Customer Service Department.
  • Monitoring and management of health and safety issues within resort.
  • Delegation of duties.
  • PR with suppliers / hoteliers and agents.
  • You must hold a full UK or local Drivers License
  • Representative duties if required
  • Operation of Olympic app and resort & live chat

 Additional Responsibilities

  • Overall responsible for the office and administration set up
  • Hospital visits when guests are admitted for medical reasons.
  • Accompanying visiting company personnel and giving resort / island educationals.
  • The completion of brochure descriptions ( when and if necessary )
  • To accompany guests on court / official requested appearances.
  • This list is not exhaustive.

Core Competencies

  • Minimum of 1 years experience as an Overseas Manager.
  • Strong attention to detail
  • Ability to multitask and prioritise in a fast-paced environment
  • Ability to adapt to any situation at any time
  • Highly organised
  • Positive approach and attitude
  • Creativity and imagination
  • Excellent communication skills, with the ability to express a message clearly and persuasively
  • Ability to influence, inspire and lead to achieve objectives
  • Strong team player
  • Ability to work flexible working hours
  • Ability developing strong working relationships and gain trust and respect throughout the company and our external customers.
  • Knowledge of overseas geographical regions
  • Consistently delivers against targets
  • Good knowledge of Microsoft Office tools, particularly Microsoft Excel
  • Previous experience in retail or travel sector, desirable

 Hours of Work

The role of a overseas resort manager is highly demanding and challenging role. Being an Olympic Holidays Manager is exciting, fun, challenging and a great deal of job satisfaction.

You must be available from April to October

 Pay and Benefits

We believe that we offer one of the best remuneration and benefits packages for our overseas staff. You will receive:

UK employed Staff

  • Monthly Salary paid into UK bank account
  • Commissions paid locally on sales
  • Provision of Company car
  • Provision of accommodation
  • Company Uniform
  • Insurance
  • Flights to and from resort
  • Initial and ongoing training
  • Excellent career prospects
  • Visa costs to be reimbursed at the end of season

Locally Employed Staff

  • Monthly salary paid into local bank account
  • Commissions paid locally on sales
  • Must have own car - allowance to be paid
  • Must have own accommodation – allowance to be paid
  • Company Uniform
  • Initial and ongoing training
  • Excellent career prospects

The job responsibilities may, from time to time, be reviewed and amended in line with changing business requirements.

If you would like to join Olympic Holidays, please click here for an application form to apply for our overseas 2020 vacancies. This can be sent to us to the address below or emailed to our HR Department.

Human Resources
1 Torrington Park
North Finchley, London
N12 9TB

To apply for our overseas 2022 vacancies – click here