Thomas Cook Update

The news of Thomas Cook ceasing trading on Monday, 23 September 2019 is a worry for many people and our thoughts go to everyone who is affected. 

Olympic Holidays is fully ABTA and ATOL-bonded for your peace of mind and a family-owned specialist business with more than 50 years’ experience of over 50 European islands – so your booking and money is secure.

Customers who booked a future holiday which does not have a Thomas Cook flight:

Your holiday will continue as planned.  If you booked your holiday through a Thomas Cook shop, please email us at thomascook@olympicholidays.com with your booking reference number and contact details as we do not currently have these.

Customers who booked a future holiday which does have a Thomas Cook flight:

If you are departing before the 31 October 2019

Due to the lack of flight availability, we are offering a cancellation.

For booking made through a Thomas Cook shop or directly with us, please email us to cancel your booking at thomascook@olympicholidays.com with your booking reference number and contact details stating you wish to cancel. 

If you booked your holiday through another travel agent, please speak to them to take the action on your behalf.

If you are departing between 1 November 2019 and 31 March 2020

Due to the current fluctuation of flight availability, we will contact you as soon as possible with options of new flights.

If no flight options are available or you wish to cancel or change your  holiday, please email us at thomascook@olympicholidays.com with your booking reference number and contact details.

If you booked your holiday through another travel agent, please speak to them to take the action on your behalf.

If you are departing after 31 March 2020

We are in the process of sourcing new flights as close to the original departure as possible. In some cases, the routes are currently no longer operating or operating from different airports or on different days. In this situation, we will provide you with alternative options and will communicate with you at the earliest possible time.

If you booked your holiday through a Thomas Cook shop, please email us at thomascook@olympicholidays.com with your booking reference number and contact details as we don’t have these. We are also sourcing new flights and will email these to you once they are confirmed.

If you booked your holiday through another travel agent, please speak to them to take the action on your behalf.

Special telephone number for queries related to Thomas Cook

020 8492 6855
Opening hours: Monday to Friday 9am to 4:30pm. Saturday 10am to 4pm.

Time of update: Originally posted 23 September at 5:00am, updated on 11 October at 10:45am

Date last updated: