Coronavirus (COVID 19) update - 31st March 2020
As the news around coronavirus (Covid19) continues to escalate we reassure you that we are working closely with our travel partners to fully understand any potential impact on future travel arrangements.
At this time, we are receiving a high volume of calls and live chats via our website.
The Foreign Commonwealth Office have advised against all but essential travel. We will therefore no longer be offering any holidays departing before 30 April 2020. We will proactively contact all customers due to travel up to and including 30 April 2020 to offer a range of flexible options, including moving their holiday to a later date.
If you are travelling on or after the relevant dates as above we kindly ask you to refrain from contacting the team at this time. We will continue to update this page on a regular basis.
We always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if any of their holiday plans are affected by the Foreign and Commonwealth Office advice.
Please continue to refer to this page for further updates and we thank you for your understanding.
At Olympic Holidays, we are putting our customers first, they are central to our business. To alleviate the uncertainty of travelling restrictions due to COVID-19, Olympic Holidays has made some changes to make life easier for both.
If you are due to travel within the next 12 weeks, we have made changes to amendment terms, to give greater reassurance and more flexibility.
1. If the FCO of the UK government has advised against all travel, the following options apply:
· If you want to continue travelling to the same destination but on a different date, Olympic Holidays will do everything possible to help provide you with all the new options, within the booked airline guidelines. We will contribute an additional 5% on top of your original holiday price as a gesture of goodwill with no administration fee. However, if this total is less than the price of your new holiday, then you will have to pay the difference, which will need to be paid when the balance becomes due.
· If you want a full refund, Olympic Holidays is offering a Refund Credit Note which is fully protected under ATOL and ABTA bonding, guaranteeing that your money is 100% safe. The Refund Credit Note can be used for any holiday travelling before the 31st October 2021 and booked by 31st July 2020. If you haven’t made up your mind by the 31st July 2020, you will have the option to receive your money back.
2. If the FCO of the UK government has not advised against travel, and you are due to travel before the 10th July 2020, the following options apply:
· If you want to continue travelling but on a different date, Olympic Holidays will do everything possible to help provide you with all the new options, within the booked airline guidelines with no administration fees. All other T&C’s however still apply.
· If you wish to cancel your holiday, normal T&C’s apply.
· If you wish to continue traveling on the original date, and are worried about paying your remaining balance, Olympic Holidays will give you the option to pay part of the due balance now, and the remaining balance 4 weeks before departure. If you then cancel between 12 - 4 weeks before departure your cancellation will be the amount you have already paid. Cancellation within 4 weeks of departure will be the full holiday amount (100%).
· If the FCO subsequently advises against travel, option 1 above applies.
If you are due to depart more than 12 weeks ahead
· Olympic Holidays is in constant communication with all the airlines. We are following their guidelines, and many are being flexible if customers want to change date. If you are due to depart more than 12 weeks ahead, and would like to amend your holiday, there will be no Olympic Holidays administration charge. However, you will be asked to pay any increase in new flight costs over the original price paid.
· If you wish to cancel your holiday, you will lose your deposit, as per our standard T&C’s.
Brexit advice for travellers -Updated 04th Feb 2020
Travel after 31 January 2020
Following ratification of the Withdrawal Agreement, the UK departed the EU on 31 January 2020. We are now in a transition period (also known as the ‘implementation period’) lasting until at least 31 December 2020. During this time, everything will remain the same and you can continue to travel without any changes.
Common questions about travel after 31 January 2020
Will flights still operate?
Yes. Everything will stay the same until the end of December 2020 and flights will continue as normal.
Will I need a visa to travel to the EU after Brexit?
No. UK travellers won’t need a visa to travel to the EU after Brexit.
Should I take out travel insurance to cover Brexit?
The best way to protect your holiday is to book a package – it is then the travel provider’s responsibility to make sure your holiday is provided and to offer an alternative or refund if it cannot be delivered.
It is important that whenever and wherever you travel that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do.
Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip.
European Health Insurance Card and travel insurance
The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020.
Olympic Holidays and ABTA have always advised holidaymakers and business travellers to make sure they have appropriate travel insurance, whether they have an EHIC card or not, as there are limitations to EHIC.
When travelling in the EU and beyond, it is important you take out travel insurance and check that it covers your current circumstances, including any medical conditions. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
As long as you have a full UK driving licence, you don’t currently need an additional licence to drive in the EU. This will not change following 31 January 2020. An International Driving Permit will not be required, and you do not need a GB sticker or a Green Card for car insurance.
Taking pets abroad
There will be no change in relation to taking pets abroad after 31 January 2020.
Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK and this will continue after 31 January 2020.
Greece Overnight Tax
From the 1st January 2018 an Overnight Stay Tax was introduced by the Government of Greece. This is payable locally by the individual tourist on checking in to accommodation in Greece and varies according to the official rating of the accommodation as follows:
1-2 star: €0.50 per room per night
3 star: €1.50 per room per night
4 star: €3.00 per room per night
5 star €4.00 per room per night
Payment can be made by cash or card.
All of our accommodation descriptions contain both our ‘flame’ rating and the official rating of hotels and apartments. The amount you’ll pay is based on the official rating of the accommodation you have booked. The Olympic 'flame' ratings given to our accommodation may differ from the official star rating of the accommodation, please refer to our brochure or website descriptions if you are unsure.
Balearics sustainable Tourism Tax
A Sustainable Tourism Tax was introduced by the Balearic Islands Government aimed at all overnight stays in Tourist Accommodation on Majorca, Menorca and Ibiza from the 1st July 2016. This will be collected on check-in at the accommodation.
The official website of the Government of the Balearic Islands setting out the tax rates can be found here. The rates quoted are for 2018, but we understand that the rates for 2019 are the same.
Please note that the rates quoted are per person per day and that 10% VAT will be added to the stated rates. Children under the age of 16 are exempt from the tax and from the 9th day of your stay the tax reduces by 50%.
All of our accommodation descriptions contain both our ‘flame’ rating and the official rating of hotels and apartments. The amount you’ll pay is based on the official rating of the accommodation you have booked. The Olympic 'flame' ratings given to our accommodation may differ from the official star rating of the accommodation, please refer to our website descriptions if you are unsure.