Coronavirus (COVID 19) update - 03 June 2020
As the news around coronavirus (COVID-19) continues, we can reassure you that we are working closely with our travel partners to fully understand any potential impact on future travel arrangements.
The UK Foreign Commonwealth Office has advised against all but essential travel. We will therefore no longer be offering any holidays up to and including the 30 June 2020.
If you are travelling after 30 June 2020, we kindly ask you to refrain from contacting the team at this time as we are dealing with the most urgent departures.
We continue to update this page on a regular basis and understand the frustration and concern caused by this unprecedented situation. However, we ask for your patience and understanding at this challenging time.
At Olympic Holidays, we are putting our customers first, they are central to our business. To alleviate the uncertainty of travelling restrictions due to COVID-19, we have made some changes as below:
1. If you are travelling up to and including 30 June 2020 your holiday is cancelled:
We will contact you if you are due to travel up to and including 30 June 2020 advising you of your options. We’re proactively contacting all affected customers in departure date order – please be patient with us as we do this.
- Olympic Holidays will send you a Refund Credit Note which is fully protected under ATOL and ABTA bonding, guaranteeing that your money is 100% safe. The Refund Credit Note can be used against any holiday, travelling before the 31 October 2022* and booked by 31 March 2021. If the holiday you want is not immediately available, please note that more flights, hotel and destinations are being added on a regular basis. If you haven’t chosen your next Olympic Holiday by the 31 March 2021, your money remains safe, you still have the option to receive a cash refund.
- If you’re unable to accept a Refund Credit Note you can apply for a refund; Please wait for your Refund Credit Note and follow instructions how to apply. Due to the volume of holidays impacted, we’re asking you to bear with us as this can take up to 16 weeks from your departure date. Please do not contact us for a refund until you have received your refund credit note with details on how to claim your refund.
*2022 departures will be on sale by January 2021.
2. If you are travelling after 30 June 2020:
- Olympic Holidays is in constant communication with all the airlines. We are following their guidelines, and many are being flexible if customers want to change date, provided they are on sale for the new required date. If you wish to amend your holiday, there will be no Olympic Holidays administration charge. However, we will need to pass any cost incurred and you will be asked to pay any differences in price over the original price paid.
- If you wish to cancel your holiday, our standard T&C’s apply.
- If the advice around travel has subsequently changed then option 1 will apply.
3. Should I pay my balance
If you are worried about paying your remaining balance, Olympic Holidays will give you the option to pay £299pp as part of your balance due now, and the remaining balance 4 weeks before departure. If you subsequently cancel up to and including 4 weeks before departure your cancellation will be the amount you have already paid. Cancellation within 4 weeks of departure will be the full holiday amount (100%).
** To pay the £299pp, please go to manage my booking payment section, select ‘Other Amount’ and enter the value you wish to pay. If you are a travel agent, and collected this amount, please email firstname.lastname@example.org to advise you have opted for this option.
Brexit advice for travellers -Updated 04th Feb 2020
Travel after 31 January 2020
Following ratification of the Withdrawal Agreement, the UK departed the EU on 31 January 2020. We are now in a transition period (also known as the ‘implementation period’) lasting until at least 31 December 2020. During this time, everything will remain the same and you can continue to travel without any changes.
Common questions about travel after 31 January 2020
Will flights still operate?
Yes. Everything will stay the same until the end of December 2020 and flights will continue as normal.
Will I need a visa to travel to the EU after Brexit?
No. UK travellers won’t need a visa to travel to the EU after Brexit.
Should I take out travel insurance to cover Brexit?
The best way to protect your holiday is to book a package – it is then the travel provider’s responsibility to make sure your holiday is provided and to offer an alternative or refund if it cannot be delivered.
It is important that whenever and wherever you travel that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do.
Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip.
European Health Insurance Card and travel insurance
The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020.
Olympic Holidays and ABTA have always advised holidaymakers and business travellers to make sure they have appropriate travel insurance, whether they have an EHIC card or not, as there are limitations to EHIC.
When travelling in the EU and beyond, it is important you take out travel insurance and check that it covers your current circumstances, including any medical conditions. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
As long as you have a full UK driving licence, you don’t currently need an additional licence to drive in the EU. This will not change following 31 January 2020. An International Driving Permit will not be required, and you do not need a GB sticker or a Green Card for car insurance.
Taking pets abroad
There will be no change in relation to taking pets abroad after 31 January 2020.
Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK and this will continue after 31 January 2020.
Greece Overnight Tax
From the 1st January 2018 an Overnight Stay Tax was introduced by the Government of Greece. This is payable locally by the individual tourist on checking in to accommodation in Greece and varies according to the official rating of the accommodation as follows:
1-2 star: €0.50 per room per night
3 star: €1.50 per room per night
4 star: €3.00 per room per night
5 star €4.00 per room per night
Payment can be made by cash or card.
All of our accommodation descriptions contain both our ‘flame’ rating and the official rating of hotels and apartments. The amount you’ll pay is based on the official rating of the accommodation you have booked. The Olympic 'flame' ratings given to our accommodation may differ from the official star rating of the accommodation, please refer to our brochure or website descriptions if you are unsure.
Balearics sustainable Tourism Tax
A Sustainable Tourism Tax was introduced by the Balearic Islands Government aimed at all overnight stays in Tourist Accommodation on Majorca, Menorca and Ibiza from the 1st July 2016. This will be collected on check-in at the accommodation.
The official website of the Government of the Balearic Islands setting out the tax rates can be found here. The rates quoted are for 2018, but we understand that the rates for 2019 are the same.
Please note that the rates quoted are per person per day and that 10% VAT will be added to the stated rates. Children under the age of 16 are exempt from the tax and from the 9th day of your stay the tax reduces by 50%.
All of our accommodation descriptions contain both our ‘flame’ rating and the official rating of hotels and apartments. The amount you’ll pay is based on the official rating of the accommodation you have booked. The Olympic 'flame' ratings given to our accommodation may differ from the official star rating of the accommodation, please refer to our website descriptions if you are unsure.