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Frequently asked questions

Frequently asked questions or FAQs - Olympic Holidays

Which UK airports do you fly from?

We offer flights from the following UK Airports - London Gatwick, London Heathrow, Luton, Stansted, London City, Manchester, East Midlands, Birmingham, Bristol, Exeter, Leeds Bradford, Bournemouth, Newcastle, Southend, Doncaster, Liverpool, Norwich, Southampton, Cardiff, Glasgow, Glasgow Prestwick, Aberdeen, Edinburgh, Belfast and City of Derry. Find out more about our Package & Flight Only Holidays.

How do I find out which terminal I am flying from?

To complement the accommodation we feature we offer flights from a number of UK departure airports and to find out which airlines fly from which terminals at London Gatwick, London Heathrow and Manchester airports visit our Airport Terminal Information page. For all other airports there is just one terminal.

Methods of payment and card charges

There is a 0% surcharge per transaction for payments made using most major credit cards. Payments made using American Express via call centre only. There is no charge for payments made using debit cards (except debit cards issued by a bank outside the UK for which a charge of 2% will be made). There is no charge for payments made by cheque. Send all cheque payments c/o the Account Department (10 days prior to your balance due date). Customers can also now use PayPal.


How do I amend my booking?

It may become necessary for you to make an amendment to your booking after the initial booking has been made and in these circumstances we will make every effort to help. If you need to make such an amendment to your booking call us on 020 8492 6799. It is also possible to make amendments to your booking online. For more information on how to amend a booking visit our Booking Terms and Conditions page.

How can I book flight extras?

To book flight extras such as extra baggage, pre-booked seats etc please contact our Customer Services team on or call 0208492 6799 for further information.

How can I amend any flight extras I have booked?

To amend the flight extras you have booked please contact our Customer Services team on or call 020 8492 6799 for further information.

Are my details secure online?

Yes your credit card details are secure online. Olympic Holidays is committed to protecting your privacy online. We will not share your personal information without your consent unless required to by law. Our site is secure and is certified by Verisign.
You can view your booking and add API info online.
Read more about what type of bookings are financially (ATOL) protected & in case you have any queries, you can contact us here.

Do I need to give my passport details in advance?

For security reasons most EU States and other countries now require airlines to provide details about their passengers before they travel which includes passport information. This is known as Advance Passenger Information (API) and this can be provided online.

What is API?

Advance Passenger Information (API or sometimes APIS) is information required by specific governments prior to travel. It is information taken from your travel document (normally your passport) and the data will be sent to the appropriate countries' government agencies by the airline on which you are travelling. There are a number of countries that require airlines to collect APIS data and you may also hear it called Secure Flight for the US and e-Borders for the UK.
You are now only required to provide API if your booking includes a flight on Easyjet or Ryanair.
For more information about Advanced Passenger Information visit our Advanced Passenger information page

Do I need to check in online before travelling?

This will depend on the airline. For most airlines there is no requirement to check in online. If however your booking includes an Easyjet flight you will receive an email containing your booking reference inviting you to check in online which you will need to do to obtain your boarding cards. In some circumstances we will check in online on your behalf and you will subsequently receive your boarding cards by email within 14 days of departure. The itinerary that you receive from Olympic Holidays will detail the exact procedure for the airline that you have made your booking with and whether there is a requirement for you to check in online.

How do I cancel my booking?

It may become necessary for you to cancel your booking and we will make every effort to help. If you do need to cancel your booking call us on 020 8492 6799. It is also possible to cancel your booking online. For more information on how to cancel a booking visit our Booking Terms and Conditions page.

Do I need to inform you of a disability?

To allow us to ensure that the hotel and resort selected are suitable for your needs, we advise you to speak to our reservations staff before making your booking on 020 8492 6868. For more information on our range of hotels that have been identified as having specifically designed rooms or have rooms that are suitable for disabled people visit our Disabled Friendly Hotels page.

How do I make a complaint?

If, while you are overseas, you or any member of your party has a complaint about the performance of any of the services provided as part of the arrangements we have confirmed, you must firstly raise your complaint with our local representative (or if none - our local agent or the supplier of the service) who will do their best to resolve the matter to your satisfaction on the spot. If this cannot be achieved, you must obtain and complete a report form from our representative, agent or supplier outlining your complaint and we cannot accept any claim on your return from holiday unless this procedure has been followed. On your return to the United Kingdom, if you still wish to pursue your complaint, you must write to Customer Services Department, Interaction Worldwide Ltd at 1 Torrington Park, London N12 9TB, quoting your booking reference number and giving all relevant details of your complaint. Interaction are authorised to deal with all complaints and claims made against us or against the hotelier or other accommodation supplier in relation to accommodation booked for you from our FlexiChoice range and it is important that they are enabled to investigate or forward all complaints quickly, and we therefore ask that your letter is received within 28 days of your return to the UK. Please note that we cannot accept any correspondence or claims from any other member of your party (although you may write on their behalf). If Interaction does not hear from you within that period, you will be deemed to have waived any claim you might have had against us or any hotelier or accommodation provider. More information regarding our complaints procedure can be found in our Booking Terms and Conditions page.

How can I give feedback about my holiday? 

We hope you have had a fabulous holiday and greatly appreciate your feedback on every aspect of your holiday and the services we provide. If you wish to leave a review you can do so via Trust Pilot. The information you provide will be analyzed and used to implement changes and improvements to all our services and suppliers, in order to offer you the best holiday experience possible.

Ticketless travel

Following extensive development and trials, you and your party will now be able to travel without tickets.
This means that, subject to payment of the balance of the price of your holiday you can simply turn up at your departure airport with your passport and any required visa for your destination and board your flight*. We will however email you your Travel Itinerary which we suggest that you print and take with you to the airport in case there is any query at check-in.
If you have any urgent queries about Ticketless Travel, please call our Customer Services Team on 020 8492 6799 option 3.
*For certain airlines you will need to check-in online before your departure date or you may be subject to a charge by the airline.

I haven’t received a booking confirmation yet. What should I do?

You should receive a booking confirmation by email within minutes of confirming your booking. If however you do not receive a booking confirmation then contact us here or on 020 8492 6799.

What is a FlexiChoice holiday?

Olympic Holidays relates to packaged holidays where the flights and/or accommodation have been selected and checked by Olympic Holidays. FlexiChoice Holidayshowever relate to where the flight, accommodation or both have been selected from third party companies to meet your specific requirements. This gives you enormous flexibility in your holiday/travel arrangements and FlexiChoice flights and holidays are fully ATOL protected by Olympic Holidays just the same as our own Olympic products. However, it does mean that we will not have personally inspected your selected accommodation and act as agent only for the hotelier or other supplier (please see our Booking Conditions). Therefore, while the general guidance (e.g. as to visas and health requirements) given in the Holiday Information section is valid for both Olympic and FlexiChoice bookings, FlexiChoice flights and accommodation may have their own particular information/requirements attached to them (e.g. ticketing and baggage allowances on flights, and the standard of services and facilities available at accommodation) which we cannot set out here because of their immense variety. For more information about FlexiChoice Holidaysplease visit our Holiday Information page.

I am pregnant. Do I need to advise anyone before I travel?

If you are more than 28 weeks pregnant your airline will require a medical certificate of fitness to fly to allow you to fly. If you are more than 32 weeks pregnant you will not be permitted to fly. Whatever stage of your pregnancy you are at, we do recommend that you seek advice from your doctor before booking or travelling.

I am under the age of 18. Am I able to travel without my parents?

For persons aged 16 years or over but under 18 on the date of return who are travelling unaccompanied by a responsible adult, we will only accept bookings if an adult agrees to be responsible for any costs arising from the booking or its cancellation. For Flexichoice bookings the acceptance of bookings from persons under the age of 18 depends on the airline and accommodation selected and for this reason we cannot accept such bookings on this website. Our Call Centre will be able to advise and, if permissible, book the required arrangements. .

Has my booking been confirmed?

At the end of the booking you will be allocated a booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive an email confirmation as long as the e-mail address you have entered is correct.
Your travel document containing your travel arrangements will be emailed to you two weeks prior to departure. If we don’t have an email address for you, then we will post the itinerary to you.

What is an early booking discount?

Where you see the words Early Booking Discount we are able to offer an especially low price which will enable you to make some great savings! This discount is included in the per person price shown for each hotel/apartment.
To take advantage of this low price, you must book before the date shown. After that date we may increase these prices. These low priced holidays are limited and will be available on a 'first come, first served' basis, so remember to book early for the best bargains. You can save more as these fantastic low prices are in addition to any other offer or discount you may qualify for on the holiday you select.

How do I make a special request?

If you have any special requests, which are not mentioned in connection with the arrangements described on the website (such as dietary requirements, a need for special assistance or accommodation requests such as ground floor room) please contact us no later than 7 days prior to departure.
To pre-book seats, please ring our Customer Services team on 020 8492 6799, no later than 2 weeks prior to departure. Please note that we will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us so as to form part of our contractual obligations.

Types of rooms and what do they include?

Hotel room types and the facilities provided differ by hotel. For descriptions of the room types and facilities offered please visit the "Accommodation" section of the hotel description.

What age do you classify children as?

At most hotels children's ages are between 2 and under 12. For most of our self-catering accommodation children's ages are between 2 and under 16.

How do I book excursions for my holiday?

Trips & excursions to all destinations can be booked when you arrive in resort. An ideal time to book would be at the welcome get together on the day after you arrive in your resort.

If you don't attend the welcome meeting, or don't have a representative at your hotel, you will be provided with a welcome pack with a contact and a list of excursions available.

What do the accommodation ratings mean?

Tour Operator's often have their own ratings for assessing the quality of the accommodations featured. The flame ratings that are shown on our website are our own ratings and are an attempt to give a guide to the overall quality of each property. These are based on a combination of factors such as the official rating, customer feedback and the opinions of senior managers in both the UK and overseas. Where possible official ratings (as designated by the authorities within each country) are also shown and although official ratings do give a fair impression of relative standards within each country, different countries tend to have different standards and therefore a 3-star hotel in one country is not necessarily of the same standard as a 3-star hotel in another.
The Olympic Holidays flame ratings have therefore been designed to make comparisons of quality between different accommodations simpler.
As a basic outline of what our flame ratings mean:

  • 2 flames = Good value, budget accommodation with limited basic services and amenities
  • 3 flames = Well maintained accommodation with a reasonable level of services and amenities
  • 4 flames = Good quality accommodation with a good level of services and amenities of a good standard
  • 5 flames = High quality accommodation with a full range of services and amenities of the highest standards

Please note that a 'Plus' after the rating indicates that we think it is of better quality than the average in its category.

What do the special features listed on hotel pages mean?

There are a number of special features listed on hotel pages. Please see below for an explanation of what they are:

  • Free Car Hire: This means that you will not be charged for the hire of the car, nor for any of the items normally included in our car hire prices. However, any item or service not included in our car hire prices will be payable locally.
  • Exclusive to Olympic Holidays: Whenever you see this it means that this accommodation is either completely exclusive to Olympic Holidays or is not shared with any other UK Tour Operator.
  • Late Check Out: Late night flight home? Why not pre-book a late check out room? We are pleased to offer late check out rooms in a number of properties which we hope will ease the inconvenience of a late night flight home.
  • Child Stays Free: At most hotels we have arranged 'Child Stays Free' offers when up to 2 children aged over 2 and under 12 are sharing accommodation with 2 full fare paying adults.
  • Reduced Child Price: In all of our self-catering accommodation we've arranged a very special deal for families enabling us to offer especially low prices for up to 2 children aged over 2 and under 16 if sharing a studio or apartment with 2 full fare paying adults (Terms and Conditions Apply).
  • Family Rooms / Hotels: Although many of our hotels are children/family friendly, there are many that offer special facilities, services and activities for children making them ideal for families.
  • Single Parent Savers: This means that you will pay the same low child price for your child as children staying with two adults, provided that the adult is charged the single room supplement. Please note that for some hotels the offer varies.
  • Use of Pool: In many cases hotels have their own swimming pools. However in many smaller studios and apartments you are permitted to use the swimming pool at other nearby properties.
  • Wedding Offers: If you're celebrating your wedding or honeymoon, you will find special offers and packages at selected hotels.

Greece Overnight Tax

From the 1st January 2018 a new Overnight Stay Tax will be introduced by the Government of Greece. This will be payable locally by the individual tourist on checking in to accommodation in Greece and varies according to the official rating of the accommodation as follows:

1-2 star: €0.50 per room per night

3 star: €1.50 per room per night

4 star: €3.00 per room per night

5 star €4.00 per room per night

Payment can be made by cash or card.

All of our accommodation descriptions contain both our rating and the official rating of hotels and apartments. The amount you’ll pay is based on the official rating of the accommodation you have booked. The Olympic 'flame' ratings given to our accommodation may differ from the official star rating of the accommodation, please refer to our brochure or website descriptions if you are unsure.

What are the Cape Verde entry requirements?

For entry into Cape Verde your passport must be valid for a minimum period of 6 months from the date of entry into Cape Verde.

An entry visa is also required which can be purchased on arrival in the Cape Verde Islands or alternatively, an entry visa can be purchased prior to arrival by submitting an application via the Cape Verde Embassy in Brussels. Entry visas on arrival can be paid in cash at passport control at a cost of 40 euros per person, please note there may be queues and delays for using this service. We recommend you check at for further advice and information on how to apply for a visa via the Cape Verde Embassy in Brussels prior to arrival.

Ferry transfers between islands

Where there is a transfer between islands by ferry as part of your holiday arrangements, please note that we recommend day flights to permit ferry transfers on the same day where possible.

However, please bear in mind that ferry sailing times do not always allow this. If your flight arrives after the last ferry has departed, if flights are delayed, or if ferries are cancelled and the wait exceed over 8 hours, you will be accommodated overnight on the island at which your aircraft arrives until the next ferry sailing. In such cases your stay at your booked accommodation may be shorter than the full 7 or 14 nights you have booked. No refund will, however, be payable.

Please note that we are unable to confirm ferry timings prior to your arrival in resort, timings are subject to change and weather conditions.