Transfer information

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Spain - Canary Islands

Tenerife

If your holiday booking includes shuttle bus transfers, upon arrival, after collecting your luggage, proceed through the arrivals hall to the office marked CANARYSHUTTLE (office number 2, inside the main building) after checking your voucher your guide will inform you about the bus number. There may be a waiting time of a maximum of 1 hour. Emergency telephone: 0034 680159444. If you have booked private transfers, the driver will wait in arrivals with a sign with your name, for departures the pick up time will be sent to your hotel. Emergency phone number: 0034 680 159 444. In case of incidence, clients should never leave the airport without previously calling their transfer company where they will receive further instructions.

Gran Canaria

If your holiday booking includes shuttle bus transfers, upon arrival after collecting your luggage, proceed through the arrivals hall to the office marked CANARYSHUTTLE – CANARYBUS OFFICE (office number 19, inside the main building) after checking your voucher your guide will inform you the bus number. There may be a waiting time of a maximum of 1 hour. If you have booked private transfers, the driver will wait in arrivals with a sign with your name, for departures the pick up time will be sent to your hotel. Emergency telephone: 0034 680159444. In case of incidence, clients should never leave the airport without previously calling their Transfer Company where they will receive further instructions.

Lanzarote

If your holiday booking includes shuttle bus transfers, upon arrival after collecting your luggage, proceed through the bus parking area following the yellow ropes - Canary Shuttle office Nº 4 & 5, after checking your voucher your guide will inform you the bus number. There may be a waiting time of a maximum of 1 hour. If you have booked private transfers, the driver will wait in arrivals with a sign with your name, for departures the pick up time will be sent to your hotel. Emergency telephone: 0034 680159444. In case of incidence, clients should never leave the airport without previously calling their Transfer Company where they will receive further instructions.


Fuerteventura

If your holiday booking includes shuttle bus transfers, upon arrival, after collecting your luggage, proceed through the arrivals hall to the bus parking area CanaryShuttle office Nº 2 – Maxorata Bus, after checking your voucher your guide will inform you the bus number. There may be a waiting time of a maximum of 1 hour. If you have booked private transfers, the driver will wait in arrivals with a sign with your name, for departures the pick up time will be sent to your hotel. Emergency telephone: 0034 680159444. In case of incidence, clients should never leave the airport without previously calling their Transfer Company where they will receive further instructions.

Spain - Balearics

Majorca

If you have booked Shuttle bus transfers please go to the Viajes Urbis desk which is located by column 3 in the arrivals hall to be directed to your transfer. For return transfers - your pick up time will be sent from Viajes Urbis by e-mail to your hotel reception no later than 36 hours prior to departure. If for any reason your name does not appear on the list you can confirm online at confirm.viajesurbis.com or you can call the resort office on +34 902 302 055. 

Menorca

If your package holiday includes shuttle bus transfers or you have booked private transfers, please go to the Norbus desk in the arrivals hall (which will display the Olympic logo). Here you will also receive a letter giving contact details / telephone number (+34 9713 69992) to arrange pick up for your return transfers.

Ibiza

If you have booked Shuttle bus transfers, please turn right in Arrivals hall and go to Dipesa office (number 230 - last office next to the exit). Here you will be given a letter with contact details to confirm your return pick up time. You can also confirm the pickup time at www.pickuptimeibiza.com/index.php website or by calling +34 971 305386 36 hours before beparture. If you have booked a private transfer, the driver will meet you in arrivals with a sign with your name and hotel on it. You will be given a letter with contact details/number to call to confirm your return pick up time. 24 hour Emergency Phone number is +34 971 434164 (office hours) or +34 634 901 651 (out of hours). Please note that due to the flight times, there may be a waiting time of up to one hour.

Mainland Spain

Costa Blanca - Alicante

If you have booked shuttle transfers please go to the Abas Costa Blanca Desk (with Olympic logo displayed) on level -2 (minus 2) of the arrivals terminal and they will indicate the way to your transfer bus. For departure transfers - details will be sent to your hotel 48 hours before departure, or call +34 96 584 3460 for pick-up information. If you have booked Private transfers your driver will be waiting in arrivals with a board with your name on it, your return pick up details will be sent to your hotel 24-48 hours before departure, or call +34 96 587 3268. Emergency telephone number is +34 672 257 885 (for shuttle) or +34 656 912 001 (for taxi) .

Costa del Sol - Malaga

If your package holiday includes shuttle bus transfers please go to desk number 7 (called Rusadir and NT Incoming) at the end of the baggage claim hall. There will be a guide with Olympic logo who will guide you to the shuttle bus. If you have booked private transfers your driver will meet you in the arrivals hall and hold a sign with your name. For departure transfers - details will be sent to your hotel approximately 3 days before departure.

Turkey

Dalaman

If your package holiday includes shuttle bus or private taxi transfers, on arrival please look for a sign with your name in the arrivals hall. For departure transfers - details will be sent to your hotel by Intramedsev office 1 day before departure. In case of an emergency please contact 0090 252 313 7475 (Intramedsev office) or 00 90 555 572 4596 (emergency mobile number).

Antalya

If your package holiday includes shuttle bus or private taxi transfers, on arrival please look for a sign with your name in the arrivals hall. For departure transfers - details will be sent to your hotel by Intramedsev office 1 day before departure. In case of an emergency please contact 0090 252 313 7475 (Intramedsev office) or 00 90 555 572 4596 (emergency mobile number).

Bodrum

If your package holiday includes shuttle bus or private taxi transfers, on arrival please look for a sign with your name in the arrivals hall. For departure transfers - details will be sent to your hotel by Intramedsev office 1 day before departure. In case of an emergency please contact 0090 252 313 7475 (Intramedsev office) or 00 90 555 572 4596 (emergency mobile number).

Malta

If your package holiday includes shuttle bus transfers; Once you exit into the arrivals lounge follow signs on the left for “maltatransfer.com” to the waiting area (in the corner near Bank of Valletta) where a rep will direct you to your shuttle bus. If you have booked Private transfers your driver or rep will be waiting in arrivals (in the waiting area as above) with a board with your name on it. For departure, clients will be sent details of their pick up time to their hotel reception a few days before departure . If your transfer is delayed by 20 minutes or more please note the following office numbers: Maltatransfer Airport office number +356 21332016, Maltatransfer emergency number +356 79646481, MTS Transport emergency number +356 99385344, MTS Customer Care emergency number +356 79492725.

Portugal and Croatia

If you have booked transfers for a package holiday in Portugal  or Croatia you will receive a transfer voucher by e-mail from us prior to your departure. Transfers will be provided by supplier A2B.

Sicily and Sardinia

If you have booked arrival transfers for a package holiday in Sicily and Sardinia upon arrival at your destination airport either a driver or an airport representative will be waiting for you, holding a sign bearing your name in the arrivals hall.

If you have booked return transfers from your accommodation when on a package holiday in Sicily and Sardinia; you will receive a pick up time directly at the hotel. Details will be sent to your hotel by fax 2 days before departure; with all the relevant details and contact numbers (emergency numbers). The emergency numbers for Sardinia are 0039-366-7039154 (our resort manager) and 0039-333-4608250 (general number for emergencies). The emergency number for Sicily is 0039-380-9080690.

Greece, Cyprus, Goa, Gambia and Egypt

If you have transfers included with your package holiday or if you have paid extra to add them to your booking, you will be met by a representative on arrival at the resort airport and you will be directed to your transfer.