Thank you for your enquiry,

If your enquiry is in relation to a recent notification of a complaint to us, please be advised that due to the Coronavirus Pandemic we now have up to 56 days upon receipt to respond, this should give us the needed extra time to investigate a complaint properly and provide a full response as our staff are currently limited.

We would like to thank you for your patience in the interim and please be assured that we will respond as soon as possible.

Kind regards,

Post Departure Department

Should you prefer to submit your complaint by post, our address is

1, Torrington Park
London
N12 9TB

Once this has been received, a letter of acknowledgement will be posted to you. We would like to thank you for your patience in the interim and we will respond as soon as possible.

Kind regards
Post Departure Department